Chatbot Based Automated Query Response for Airlines

CHATBOT Powered Automated Query Response System for Airlines

What it is


Our ChatBot powered Automated Query Response system for Airline is specially designed to remove the clutter of information which user has to go through to get answer to his specific question and hugely help Airline to be more efficient as no person is requried to answer these policies based question or FAQ.

What it does


We automate the queries response for content which is Policy based and other Frequently asked Question which customer asks need answers to. Our chatbot point the answer to customer question so he does not have to go through the sea of information to find his answer. It saves customer time and also the airline personel time.



bubbleBooking travel
  • How to book a flight.
  • JetBlue Vacations packages.
  • Forms of payment.
  • Cancellations and delays.
  • JetBlue credit.
  • Seat assignments.
  • Group travel.
  • Specific airport information.
bubbleBaggage & check-in
  • Baggage claims
  • Baggage claim status
  • Carry-on items accepted
  • Carry-on items prohibited
  • Checked baggage requirements
  • Checked items
  • Cut-off time for checking bags
  • Curbside check-in
  • JetBlue lost and found
  • Lap infants and baggage
  • Hazardous materials
  • Sporting equipment
  • Remote check-in
bubbleCancellations & delays
  • Flight status notification
  • Types of delays
  • Determine if your flight has been Cancelled/Delayed
  • Rebooking a cancelled flight
  • Compensation
  • Other FAQs about cancellation and delays
bubbleInternational travel
  • Checked baggage requirements
  • Consulates
  • Forms of payment
  • Infants
  • International documentation
  • Pets
  • Terminal information
  • Unaccompanied minors
  • U.S. Customs
bubbleCustomer protection
  • Compensation for Cancellations and Delays
  • Onboard ground delay on departure
bubbleSpecial assistance
  • Guidelines for customers
  • Wheelchair accommodations
  • Service and emotional support animals
  • Assistive devices
  • U.S. Department of Transportation (DOT) Disability hotline
  • Customer concerns
bubbleInflight experience
  • Aircraft
  • Boarding process
  • Current JetBlue Features® movies
  • DIRECTV® programming
  • Food allergies
  • Health and wellness
  • Even More® Space
  • Inflight entertainment
  • Pets onboard
  • Blanket & pillow
  • Portable electronics
  • Shut-Eye Service™
  • Snacks and drinks
bubbleManage flights
  • Change or cancel your reservation
  • Emergency exit seats
  • Itinerary requests
  • Online flight check-in
  • Same-day change
  • Seat assignments
  • Standby travel
  • View/Reprint itinerary
  • Change seats
  • Track a flight


  • Give answer to frequently asked questions.
    Capable of giving short Specific answers instead of long general explanations.
    Understand and detect subtle differences in questions.
    eg :- I lost my baggage.
    I lost my handbag.
  • Capable of understanding and detecting specific objects in category.
    eg :- I lost my watch.
    Can I carry surfboard?
    Can I check-in surfboard?
  • Plug and play so that there is hardly any engineering effort at your end.

Can be custom fit to your needs


We can customise the Chatbot engine to integrate with your system so that it can handle queries which are specific to your Airline and more dynamic.

Capable of extracting information like (location, flight number, date, time, price etc) from the user response and feeding it to your database.

Capable of understanding booking, schedules, payments etc queries and getting answers from your database.

Find Us

We listen to your ideas , work closely with you to shape it into a real strong application for mobile or Web.

Address: 563, Stonehenge Drive Ancaster , ON Canada ZIP L9K1T4

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone No. +1(289)505-8058